DollyBee Cleaning Services

FREQUENTLY ASKED QUESTION

General Questions

How many house cleaners do you send to clean?


Generally, we send two house cleaners. In some occasions, we send teams of three or four.




Do I need to do anything before the cleaning experts arrive?


For a more efficient service, we ask you to pick up toys, clothing, and other household items before our cleaning team arrives.




Do I need to provide supplies and equipment, or will the team bring them


We provide all of our own supplies and equipment. If you prefer, we will use your items, please let us know beforehand.




What if I am not happy and fully satisfied with the cleaning services?


If you are not fully satisfied and happy with your cleaning service, we will come back and re-clean it.




Can I set an appointment time?


We can set a time window for your appointment based on your parameters.




Can I request the same house cleaner for every visit?


Yes, we will try our best to have the same cleaning team at your home in every visit, but due to illness, vacation, or days off this might not always be possible.




What won't Dollybee Maids cleaners clean?


For health and safety concerns, Dollybee Maids will not clean feces, blood, urine, or vomit from animals nor humans.




Do I need to do anything for a move-out clean?


Please make sure that all your utilities are still functioning because our team will need water and electricity in order provide the service.





Payment Related Questions

How can I pay?


You can pay for our services either by check, cash, or online payment apps.




Can I give the payment to the maids?


Yes, you can.




How Do I Stop My "Recurring Services"?


You can simply email, call, or text us. For courtesy, please at least give us 24 hours’ notice.




How many days notice do I need to give to change or cancel or reschedule an appointment?


Please let us know at least 24 hours before your scheduled appointment. If your cancellation or reschedule is less than 24 hours’ notice, then we may charge a $35-$50 late cancellation fee.





You've a question; we've an answer!

Bring DollyBee to your home today!